Privacy Policy

1. Who This Policy Applies To

Kingfisher is operated by Stego Ventures Inc. This policy explains what information we collect, why we collect it, who receives it, and the choices you have when you use Kingfisher, getkingfisher.com, or a city code site powered by Kingfisher.

2. Information We Collect

Account Information

When you sign in, we may collect your name, email address, account ID, organization, role, and login information. Authentication is handled by Clerk.

Content You Submit

We collect the questions, chat messages, emails, uploaded files, document edits, comments, feedback, and other content you submit to Kingfisher.

City Code Activity

We may collect searches, page views, code sections opened, citations used, AI conversations, draft changes, publishing actions, and administrative activity.

Address and Property Lookups

If you ask about an address or property, we may process the address, coordinates, parcel information, zoning district, overlays, and related public GIS data needed to answer the request.

Billing Information

For paid features, we may collect organization billing details, plan information, payment status, invoices, transaction IDs, credit balances, and usage records. Payment card details are handled by Stripe.

Email Chat Information

If you use email chat, we may process the sender address, recipients, subject, message body, attachments, message IDs, delivery status, and related email metadata.

Technical and Analytics Information

We collect basic technical information such as IP address, device/browser details, pages visited, timestamps, errors, logs, and usage analytics. We use Vercel Analytics and server logs for this.

3. Why We Use This Information

We use information to:

• Provide the service
• Authenticate users and protect accounts
• Answer questions and show conversation history
• Search, display, edit, and publish code documents
• Run AI features
• Process address, zoning, parcel, and GIS lookups
• Support uploaded files and email chat
• Manage billing, usage, credits, and invoices
• Provide customer support
• Monitor reliability, security, and performance
• Debug errors and improve the service
• Prevent abuse and enforce our terms
• Comply with legal obligations

4. AI Providers

When you use AI features, your messages, attached files, and relevant context may be sent to AI providers so they can generate a response. Today, Kingfisher uses Anthropic through the Vercel AI SDK for core AI features.

We send only what is needed for the feature. Do not enter sensitive personal information unless it is necessary for your work.

5. Third-Party Services

We use service providers to operate Kingfisher, including:

• Clerk for authentication and account security
• Anthropic for AI responses
• Vercel for hosting, database, file storage, logs, and analytics
• Stripe for payments and billing
• Resend for email chat and email delivery
• Google Geocoding or similar services for address lookup
• City, county, or ArcGIS services for public zoning, parcel, map, and GIS data

These providers process information under their own terms and privacy policies.

6. What We Do Not Do

• We do not sell your personal information
• We do not use your information for third-party advertising
• We do not store your password
• We do not make AI answers official city decisions

7. When We Share Information

We may share information:

• With service providers that help operate Kingfisher
• With the city or organization connected to your account, when needed for support, administration, billing, review, audits, public-record workflows, or service operation
• When you direct us to share it
• To comply with law, legal process, public-record obligations, or government requests
• To protect Kingfisher, users, cities, the public, or our legal rights
• In connection with a merger, acquisition, financing, or sale of business assets

8. Data Retention

We keep information as long as needed to provide the service, support users, maintain records, meet legal obligations, resolve disputes, and protect the platform.

Examples:

• Conversations are kept until deleted or until retention rules require removal
• Account information is kept while the account is active and for a reasonable period after
• Billing records are kept as needed for accounting, tax, and legal purposes
• Logs and analytics are kept for a limited period unless needed for security, debugging, or legal reasons
• Public code documents and version history may be retained to support publishing, audit trails, and historical access

9. Your Choices

You can:

• View your conversations in the app
• Delete conversations when the app provides that option
• Ask us for access, correction, export, or deletion of personal information
• Ask us to close your account
• Contact your organization administrator for access changes

Some information may be retained if needed for legal, security, billing, audit, public-record, or operational reasons.

10. Security

We use reasonable safeguards to protect information, including HTTPS, access controls, authentication, provider security controls, and restricted database access. No online service is perfectly secure. Please use care when deciding what to submit.

11. Children

Kingfisher is designed for adults, city staff, property owners, developers, consultants, and other users working with municipal codes. We do not knowingly collect personal information from children under 13.

12. Changes

We may update this policy from time to time. When we do, we will update the date at the top of the page. For significant changes, we may provide additional notice in the app or by email.

13. Contact

Privacy questions or requests can be sent to hello@getkingfisher.com.